Purchasing

Can purchases be made directly by email or telephone?

Can purchases be made directly by email or telephone?

I want to buy components.

Ask at the store that sold you the product, and request that they order the component.
Or, please contact our customer service center.

Can your products be purchased from overseas?

Our products are designed exclusively to be used in Japan, so we do not conduct sales overseas.

Can your products be used overseas?

Our products are designed exclusively to be used in Japan, so they cannot be used overseas.
If a product is used overseas, it will no longer be under warranty.

Repairs

I want to request a repair.

Call or email our customer service center.

Warranties

Do your product warranties have a limit?

Products are under warranty for one year from the date of purchase.
Only the main body of a product is under warranty. Components are not under warranty. Thank you in advance for your understanding.

I lost my joint instruction manual and warranty certificate. Can it be reissued?

We do not reissue joint instruction manual and warranty certificates.

My warranty certificate does not list the point of purchase or purchase date. Is the product still under warranty?

If there is no point of purchase or purchase date listed on the warranty certificate, the product is not under warranty.

Other Questions

No reply has come after I filled out and sent the inquiry form.

There is the possibility that the reply was sorted into your spam email folder, that it is stuck in the spam folder, or that the email address you entered during registration was incorrect.
Send the inquiry form again after correcting these settings, or call our customer service line on the telephone to inquire.

I can’t find an answer to my question in the Q&A.

Call or email our customer service center.

Contact Information

the general customer

Call the general customer inquiry line (customer service center) at 00000000000, M-F from 10:00-12:00 and 13:00-17:00.

the business customer

Call the business customer inquiry line at 00000000000 (representative), M-F from 9:00-18:00.